Terms & Conditions

Terms & conditions

The business stuff

CLIENT CONFIDENTIALITY

  • Connect 3 Coaching will keep any work undertaken confidential, and your rights will be respected at all times.
  • The business affairs of the Client shall not be discussed or disclosed to any third parties at any time.
  • Where the client is a child, safeguarding is paramount and all contact goes through the parent or carer. The child will be made aware that parents/carers receive full feedback on each session.

 PAYMENTS, COSTS AND BILLING

  • An initial 30 minute Consultation call to assess requirements is complimentary. This can take place via zoom or phone. Any work thereafter is charged at the hourly rate.
  • If for any unavoidable reason we cannot see a client, a full refund of the session (pro rata) will be issued unless a postponement can be made for a mutually convenient time.
  • Clients will be invoiced in advance of any session and payment is requested by a given time. For private clients, payment must be made 24 hours in advance of the session. For school clients, payment must be paid within 30 days of receipt of invoice.
  • For Coaching Course Clients, a deposit and instalment scheme is in place. Deposits are payable in advance and are non-refundable.
  • Should a Coaching Course Client wish to cancel their place on a course, future payments following deposit are negotiable, depending on notice given. Cancellation up to 14 days in advance of a module will be entitled to a 50% refund. Cancellation within 14 days are fully chargeable for that payment period.
  • Due to demand for private sessions and in order to protect our valued clientele, please note that cancellation of any private session with less than 48 hours of notice will incur 50% of the session fee being withheld. Sessions cancelled with less than 24 hours of notice are fully chargeable.
  • Please note that private session payment should have cleared at least 24 hours prior to your appointment. Any additional charges made will be reasonable and transparent, including extras such as travel costs where applicable. Please check the terms and conditions of individual invoices prior to payment.
  • It is at Connect 3 Coaching’s discretion whether work continues after a bill remains unpaid beyond payment period.
  • Billable time includes meetings and calls outside of contracted hours, and includes the writing and/or reading of correspondence sent by mail or email.
  • Payment to be made by bank transfer or online through the website link provided to eligible clients.
  • Once an invoice becomes overdue, no further work will be undertaken.
  • Under the terms of the Data Protection Act 1998 / GDPR, the Client and the Contractor may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.
  • Either the Client or the Contractor has the right to terminate a contract for services if there is a serious breach of its terms.

CONNECT 3 COACHING WILL:

  • serve you at all times with integrity, honesty, discretion, dignity and respect, expecting the same from you, the client. If at any time we feel the relationship is becoming unhelpful, we will consider terminating it with consideration of refund if appropriate and at our sole discretion.
  • always communicate fairly and honestly with clients and associates.
  • respect the confidentiality of both you, your child (subject to safeguarding and within the parameters of feedback being provided), and your organisation.
  • always maintain high professional standards by staying abreast of updates, education and advances within the coaching sector.
  • keep all acquired personal data safe and secure and ensure it is only used for it’s intended purpose, in accordance with GDPR and all regulations set by the ICO.
  • Connect 3 Coaching will always strive for excellence through professional improvement and development.

IMPORTANT INFORMATION

  •        Where sessions take place virtually, the preferred platform is Zoom unless a different platform is specifically requested in advance. The client must provide a valid phone number they can be contacted on as an alternative should there be any connection issues during the call.
  •        For child/teen clients, focus for sessions is discussed and agreed via telephone or email contact with parent/carer prior to sessions. Should you wish to add any additional information or further background details you feel may be relevant to the coaching work, please contact Tess in advance. Set up and details of how the sessions run will be provided and agreed during the initial consultation.

NOTICE PERIOD

  •        Connect 3 Coaching requires at least two weeks’ notice for any termination of Service Level Agreement. Payment of any work already undertaken will be required.

      Connect 3 Coaching reserves the right to make a decision into clients postponing a booked appointment on an individual basis.

MY WORKING HOURS

Connect 3 Coaching operates Monday – Saturday 9am – 6pm. Any work requested outside those hours will be dealt with the next working day, unless prior arrangement is made.

COMMUNICATION

Email communication is preferred, however contact is available via phone or zoom as and when required and by prior arrangement.

DISCLAIMER

  •        The services provided by Connect 3 Coaching are not a substitute for medical advice and we make no claim otherwise.
  •        The success of any session is dependent on commitment from your Connect 3 Coaching coach, to provide the best possible service to you. It also depends on you/your child, (the client) attending any sessions on time and being committed to following any action plan, recommendations, tips or tools created and agreed with your coach as a strategy for positive change.
  •        Tess Colman is an accredited member of the Association for Coaching and subscribes to their Code of Ethics, available here:  https://www.associationforcoaching.com/page/AboutCodeEthics?&hhsearchterms=%22professional+and+ethics%2