Due to demand for sessions and in order to protect our valued clientele, please note that cancellation of any session with less than 48 hours of notice will incur 50% of the session fee being withheld. Sessions cancelled with less than 24 hours of notice are fully chargeable.

Please note that session payment should have cleared at least 24 hours prior to your appointment. Any additional charges made will be reasonable and transparent, including extras such as travel costs where applicable. Please check the terms and conditions of individual invoices prior to payment.

Connect 3 Coaching reserves the right to make a decision into clients postponing a booked appointment on an individual basis.

If for any unavoidable reason we cannot see a client, a full refund of the session (pro rata) will be issued unless a postponement can be made for a mutually convenient time.

Where sessions take place virtually, the preferred platform is Zoom unless a different platform is specifically requested in advance. The client must provide a valid phone number they can be contacted on as an alternative should there be any connection issues during the call.

For child/teen clients, focus for sessions is discussed and agreed via telephone or email contact with parent/carer prior to sessions. Should you wish to add any additional information or further background details you feel may be relevant to the coaching work, please contact Tess in advance. Set up and details of how the sessions run will be provided and agreed during the initial consultation.